Hello,
We apologize for the issue you are facing with your subscription. It seems that your payment was completed, but you have not received access to your subscription.
To assist you better, please reply to this ticket with the site URL where you are trying to access the subscription. This will help us investigate the matter further.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon!
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
how i send u he screenshot? i cant found the option to send u an image
Hello,
We have replied to your email and have moved the subscription to the correct account. Please check your inbox.
Looking forward to helping you there.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
