I paid Rank Math AI. But it is not connected to my account.

#972811
  • 김동원

    3 days, 2 hours ago

    Rank Math pro
    Content AI Starter Trial

    Hello.

    I just paid the Rank MATH PRO and Content AI Starter.

    I got email “SUNG HYUN, 주문에 대한 영수증입니다 RANKMATH250220-2472-70215”

    HYUNSUNG d******@n*******

    But this was the tax-email. which is not my RANK MATH account.

    But it is not applied to my account.

    Could you just help me to apply the PRO to me?

    My RANK MATH account b***********@g********

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    3 days, 2 hours ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO and Content AI Starter not being connected to your account. Thank you for providing the details regarding your purchase.

    Since the email used for the purchase (d******@n*******) is different from your Rank Math account email (b***********@g********), you will need to contact our support team to merge both accounts or change the email connected to your PRO account.

    To do this, please reply to this ticket and include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your PRO account and apply it to your Rank Math account.

    Thank you for your understanding, and we look forward to resolving this for you soon!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    김동원

    3 days, 2 hours ago

    Rank Math pro
    Content AI Starter Trial

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    김동원

    3 days, 2 hours ago

    Rank Math pro
    Content AI Starter Trial

    Order ID : RANKMATH250220-2472-70215

    Rakibuzzaman Siam

    1 day, 21 hours ago

    Hello,

    We have gone ahead and merged your accounts and kept the preferred email address. Please check from your end if everything is in order.

    You may refer to this guide to get started with the PRO: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps.

Viewing 4 replies - 1 through 4 (of 4 total)

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