Hello,
We apologize for the issue you are facing with your Rank Math PRO account. It seems that the email address associated with your PRO purchase might be different from the one linked to your free account.
To resolve this, please log into your Rank Math account and check if you can download Rank Math PRO from your dashboard. If it is unavailable, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
You can do this by navigating to the Rank Math Support Forum and opening a ticket. When submitting your ticket, make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I am suffering from the continuous appearance of the request to upgrade the version, even though I paid and it has not worked yet. Please merge the free account with the paid one and unify the mail in the two versions.
Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see your Rank Math PRO subscription was purchased with a different email address. Please check the email in the sensitive data section.
Can you please confirm if you want to move the subscription to a different email address? If so, please share the preferred email address on which you’d like to use your account.
Looking forward to helping you.
