Hello,
We apologize for the issue you are facing with your Rank Math PRO account. It seems that there might be a discrepancy with the email address associated with your purchase. Please ensure that you are logged into the account that you used to purchase Rank Math PRO.
If you have logged in with the correct email and still do not see the PRO features, you may need to contact our support team to merge accounts or change the email connected to your PRO plan. You can do this by submitting a ticket through the Rank Math Support Forum.
When submitting your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team assist you more efficiently.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hey there Princess,
I’ve searched the two emails it could possibly be if there’s a mistake or switch up, but I did not recieve a reciept from fastspring.com – I just have the proof from my actual banking application as screenshotted above.
The only two emails it could be is the one under my account which is b***@a**********, or the email that my wordpress site is under (I think this is what caused the issue – since I said login with wordpress and it automatically logged me in, even though that email is i********@g********)
Is there another way to verify this? I even noticed I’m not getting emails from RankMath to b***@a********** or i********@g********
Hello,
We checked the other email address you shared but it is currently not registered in our system.
Can you please share the last 4 digits of the card you’re using so we can check this from our side? You may share that information in the sensitive data section.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
