Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. It sounds like there may have been a problem with the email address associated with your purchase or the activation process.
To resolve this, please ensure that you are logged into your Rank Math account using the email address you used for the purchase. If you do not see your PRO subscription there, it could be that you used a different email address during the purchase.
If everything seems correct but you’re still having issues, we recommend replying to this ticket with the details of your purchase and the screenshot you provided. A human agent from our support team will take over and assist you further.
Thank you for your patience, and we hope to resolve this for you quickly!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
I just created this account now to access the help option to get a ticket! I never had a separte account for this!
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
