I ordered Rankmath and Need Accounts Merged

#813003
  • Resolved Iron Ray

    1 year, 5 months ago

    Rank Math pro
    Content AI Starter

    I signed up for Rank Math with one email and I used a I different email for paypal now Rankmath pro is not shown and I need to merge accounts. Thank you, Chris

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    Thank you for reaching out to us regarding the issue with your Rank Math PRO account. To merge your accounts or change the email connected to your PRO plan, please follow these steps:

    1. Visit the Rank Math Support Forum.
    2. Enter a one-line summary of the issue in the Ticket Title section.
    3. Provide more details in the Ticket Question section.
    4. In the Sensitive Data section, enter the email addresses you want to connect to your PRO account.
    5. If you’re merging your FREE and PRO accounts, select one email as your preferred email address.
    6. Include the email address used to purchase the PRO plan or a screenshot of the invoice from FastSpring.com.
    7. Click the SUBMIT YOUR TICKET button.

    Our support team will then locate your PRO account and assist you in changing the email connected to it or merging it with your FREE account as requested.

    If you encounter any issues during this process, feel free to ask for further assistance by replying to this ticket.

    We appreciate your understanding and patience as we work to resolve this matter for you.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Rank Math PRO – Pricing Plans for Businesses & Individuals
    Website Not Shown In Rank Math Account Area » Rank Math

    Iron Ray

    1 year, 5 months ago

    Rank Math pro
    Content AI Starter

    I need human help

    Ike

    1 year, 5 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

    We can see that the PRO subscription is available on the account you opened this ticket with:
    https://imgur.com/VsAxWhF

    The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.

    We have a detailed article on how to upgrade your account to PRO on your WordPress website:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    You can also find more information on how Rank Math Free and PRO plugins work together on your website:
    https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

    Hope this helps and please don’t hesitate to let us know if you have any other questions.

    Thanks.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I ordered Rankmath and Need Accounts Merged’ is closed to new replies.