Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Since we would need to check in detail it, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I am happy you were able to solve it by yourself. Do you want I set this thread as solved? Keep in mind we will be here for any other question or issue you might have in the future.
Looking forward to help you.
No I haven solve it yet. I mean i have fill the sensetive with my acount to login my website. Help me please i reallt need your plugin working with berocket filter
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
In the Sensitive Data section I only see the screenshots but no login data, could you check it?
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Let’s check it again please
Hello,
Thank you for contacting Rank Math today.
There has been a resolved reply on your other ticket: https://support.rankmath.com/ticket/berocket-filter-not-working-with-rankmathseo/?view=all
I am going to close this on and we will follow up there.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.