Hello,
We apologize for the issue you are facing with the "Buy" button for the Business Subscription. Unfortunately, we cannot check the functionality of the button directly. However, I recommend trying the following steps:
- Clear your browser cache and cookies, then try again.
- Try a different browser or device to see if the issue persists.
- Disable any browser extensions that might interfere with the website functionality.
If the problem continues, please reply to this ticket with any additional details or screenshots of the issue, and a human agent from our support team will assist you further.
Thank you for raising this concern, and we look forward to helping you resolve it!
Hello,
The upgrade button here: https://rankmath.com/my-account/ is working on our end.
If that still does not work, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi, thank you for your answer. I tried again but it just doesn’t work! Here’s a loom video recording
https://www.loom.com/share/ec89877fc2394829a19be78fa53cc398?sid=c0b231b9-b488-4a8f-baa3-9e5a0923793f
Please let me know how to resolve this.
Thank you.
It’s weird, I tried from incognito, removed cookies, and made sure pop-ups are enabled for the site, but still nothing! None of the “Buy” buttons work!
Hello,
Please log out of your Rank Math account, then log in again.
If the issue persists, please try using a different browser or ensure that your browser does not have any pop-up blockers.
Let us know how this goes.
Hi guys,
I tried all of what you suggested and still the button doesn’t work. I even tried to upgrade from a different laptop. There’s something wrong with the button is not clickable as I showed you in the loom video. Can you ask your developer to check it out? and can you escalate this to your supervisor? I really need to sort this out, my clients have been waiting.
Thank you.
Hello,
We sincerely apologize for any inconvenience that might have been caused due to that.
Can you please confirm if you’re trying to purchase the subscription from any European countries? If so, please make sure you’ve accepted the cookies before trying to purchase:
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi Rakibuzzaman,
Finally I managed. Thank you so much for your help. I wish you were the one who first responded!
Much appreciated,
Riham
Hello,
We’re delighted to hear that this issue has been resolved. We appreciate your feedback.
This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.
Thank you.
