I need support

#66468
  • Resolved MSOW LTD
    Rank Math free

    Hello.
    I was using some time at the past Rank Math and today i decide to use it again.

    I downloaded and completed teh setup but i am facing an issue when i am tryin to save changes.

    Check this video please –> https://youtu.be/c5yWRlt8ViQ

    What should i do?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Issue resolved.

    I extend PHP max_input_vars to my server and now is working fine.

    Thank you

    Hello,

    We are glad your issue is resolved.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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