Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
We can see a Content AI Starter subscription on this account.
You can follow this guide to begin using the Content AI tools: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists you can share the URL of the affected site (s) for us to check from our end.
If you, however, want to be refunded let us know and we will do the needful.
We look forward to helping you.
Thanks.
i said i dont need it no more i cannot waste almost 24 hours for this which i have work to do for my clients so refund me the subscription is cancel semrush same option i will use their own
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access the Content AI feature we refunded.
Of course, we’re very sorry to see you go.
i don’t need this bullshit service no more all i need is my funds period
i make sure i review this up professional service
Hello,
We understand your frustration. As mentioned earlier, the refund has already been processed and should appear in your account within the specified timeframe. Please check the updated invoice in the Sensitive Data section of this ticket where it indicates the refund details.
Are you perhaps expecting a refund for a different subscription? At the moment, your account only has the Content AI subscription which we already refunded as you requested.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
