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Hello, I need to request a refund and cancellation of the Content AI subscription that I mistakenly signed up for. I intended to subscribe only to the SEO, but I ended up choosing the wrong one.
Thank you.
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention.
We can see that you have a Rank Math PRO subscription on the account you opened this ticket with.
The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.
We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/Regarding the Content AI trial, Rank Math PRO (all license types) comes up with a FREE 15-day Content AI Trial. This was mentioned on the pricing page:
You are only charged for the Content AI subscription if you don’t cancel the trial before the 15-day trial period elapses.
You can cancel the Trial at any time using this link:
https://rankmath.com/my-account/subscriptions/?tab=cai-subscription→ Here is a guide on how to cancel your Content AI Trial as well
Looking forward to helping you.
Thank you.
The ticket ‘I need a refund’ is closed to new replies.