Hello,
Thank you for contacting support.
The team already processed the refund about 30 minutes ago so you should receive the money on the account shortly.
Don’t hesitate to get in touch if you have any other questions.
Can the money be paid to my paypal?
Hello,
The refunds are always sent to the same payment method you used to purchase the subscription, so if you haven’t used PayPal for the purchase initially, the money won’t go to PayPal.
Thank you.
How long will it take for the payment to arrive?
Hello,
You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
