Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We don’t see a subscription in either of the accounts. But to avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
my preferred email address is:
[moved to sensitive data section]
Best regards
Judith
Hello,
Thank you for your patience.
We have merged your accounts as requested with the main email address in the sensitive data section.
Please check on your end if everything is working as expected.
Now you will need to reconnect your other websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
