Hello,
Unfortunately, there is no active subscription on this account you are using to contact us.
Can you please search and share the receipt from FastSpring.com so we can verify this?
To share the screenshot, you can use a tool like https://imgur.com/upload
We look forward to hearing from you.
Thanks.
that’s my problem, I paid the payment has been processed through paypal and I don’t see on the profile my subscription, I don’t know if is a bug or what, I asked a refund to PayPal now to see if I can resolve this problem
as reference this is my transaction number in PayPal I don’t know if it can help 0VG95698PE5872
34E
Hello,
Please share the PayPal email address and the first & last name you have used to purchase so we can check in our system.
You can add then to the sensitive data section by editing your first post
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The transaction under that name has been fully refunded to your PayPal account on May 9th, just 24 hours after the purchase was made.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
