Hello,
We apologize for the issue you are facing regarding your purchase. If you intended to purchase Content AI credits, please note that you can buy additional credits separately from the pricing section on the Rank Math website. You can find more information about purchasing additional credits here: Content AI Pricing.
If you have further questions or need assistance, please reply to this ticket, and a human agent from the Rank Math Support team will assist you.
Thank you for raising this concern!
Hello,
Thank you so much for getting in touch.
Yes, you purchased Content AI Starter Plan. You can see the same from here: https://rankmath.com/my-account/subscriptions/?tab=cai-subscription
Here’s our guide on Content AI Credits and Plans, where we explain how the credits work going forward: https://rankmath.com/kb/content-ai-plans-and-credits/
You can also read Content AI FAQ’s from here: https://rankmath.com/content-ai/
If you intend to purchase the PRO plugin, please do so here: https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Its not showing up on my rankmath wodpress? How do i Activate it?
Hello,
Please head over to WordPress Dashboard > Rank Math SEO > General Settings > Content AI and click the little circling arrow near the credit count.
Don’t hesitate to get in touch if you have any other questions.
Hello,
The screenshot link you shared is not accessible online.
You can upload screenshots using this tool and add the link here.
Looking forward to helping you.
Here is the image: https://imgur.com/itrXFZV
Saying I don’t have a subscription
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I don’t want to give access. Can you just cancel my order and refund me?
Hello,
We’re delighted to hear that this issue has been resolved. We appreciate your feedback.
Do you still need our assistance with anything else or can we go ahead to close the ticket?
We look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
