I lost access to my e-shop background

#399114

Resolved Dimitris Tsipotas
3 years, 6 months ago

Rank Math free

Hello,

A couple of months ago I had the same issue when I installed your plugin to my shop. You were polite enough to assist me with this matter back then.
I have accidentally activated your plugin again, while I was updating some other plugins.Now I have lost my access to my e-shop background again.
Could you please assist me again with this matter? I have included all the login details below.
Thank you and apologies for any inconvinience.
Regards,
Dimitris Tsipotas

Viewing 3 replies - 1 through 3 (of 3 total)

Prabhat
3 years, 6 months ago

Rank Math agency

Hello,

I tried to login into your website’s admin area and was able to replicate the issue. The issue was the same as last time, you have multiple SEO plugins (SEO Framework, AIO SEO) active on the website which resulted in a conflict.

I’ve deactivated Rank Math on the website and the admin area is accessible now.

We suggest keeping only one SEO plugin active at a time as multiple SEO plugins can do more harm than good.

Hope that helps.

Thank you.

Dimitris Tsipotas
3 years, 6 months ago

Rank Math free

Thank you so much Prabhat. Much appreciated

Reinelle
3 years, 6 months ago

Hello,

We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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