Yes please, I would like refund. The product was misleading.
Hello,
As requested, we have cancelled and initiated a refund for your requested transactions. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are constantly improving our products, so we would like you to check back in the future to see if we might have something relevant to your needs.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
I would like a refund please
Can you please refund me right away
Ok, I will wait for it. Thank you for your time
Hello,
Kindly see this invoice for your reference: https://rankmathllc.onfastspring.com/popup-rankmathllc/account/order/RANKMATH250810-8319-26123/invoice/IVW36D6OCSJJGIBDFEHHNMIO2HOA
You can see the refunded amount under Refunds and Returns.
https://rankmath.com/my-account/subscriptions/?tab=payments
Lastly, you can check your account or call your bank to verify if the amount has been reversed.
We ask for your patience regarding this matter.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
I would take to your funding department to invest more on getting this issue fixed. It really leaves a bad taste in your customers mouth when a product is so misleading
Hello,
We completely understand your concern and are truly sorry for the experience you had. We have noted your feedback as we work on improving this feature and avoiding similar situations in the future.
We appreciate the time you took to let us know, and we hope we can serve you better down the road.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
