I just paid for Rank Math pro and it doesn’t show up in my account!!

#1009344
  • Resolved Juan José Salas

    5 months, 4 weeks ago

    Rank Math pro
    Content AI Starter

    I want to download Rank Math Pro, which I just purchased, and I’m surprised to find that my profile still says I have the free version. I need help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    5 months, 4 weeks ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO purchase. It seems that your account may not be properly linked to the PRO version. Please log into your Rank Math account to check if you can download Rank Math PRO from your dashboard.

    If you do not see the PRO version available, it’s possible that you upgraded using a different email address than the one associated with your free account. In this case, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account. You can do this by navigating to the Rank Math Support Forum and opening a ticket.

    When submitting a ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and resolve the issue more efficiently.

    Thank you for raising this concern, and we hope to get this sorted out for you soon!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Princess

    5 months, 3 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Assuming that the Free and PRO versions are already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

    Please check if you are running v3.0.85 of Rank Math PRO and v1.0.242 of the free version.

    The PRO version is built on top of the free version to keep the plugins robust and lightweight, so you need to keep both installed and activated to use the PRO.

    Here’s our guide about this topic: https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

    Yes, you can overwrite the previous plugin, and all settings will be ported to the updated plugin.

    Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:
    Transients

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I just paid for Rank Math pro and it doesn’t show up in my account!!’ is closed to new replies.