Hello,
We apologize for the issue you are facing with your subscription. It seems that you may have logged in with a different email address than the one used for your purchase. Please follow these steps to resolve the issue:
- Log into your Rank Math account using the email associated with your subscription.
- Check if the subscription is listed in your dashboard. If it still shows a FREE account, double-check that you’ve logged in with the correct email address used for the purchase.
- You can verify your registered email by navigating to ‘Edit Profile’ from the account menu or directly to ‘Account details’ in the left sidebar.
- If the email address doesn’t match, log out and log back in using the correct email.
If you still do not see your PRO subscription, please reply to this ticket with the email address you used to purchase the PRO plan, and our support team will assist you further. Thank you for raising this concern!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused.
Unfortunately, there is no active subscription on the account you are using to contact us.
So it seems like you purchased the plugin with some other email address. Can you please share the email address which you used to purchase the PRO plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
We look forward to hearing from you.
Thanks.
I purchased it with this email address. s**********@g********
Order Reference RANKMATH250925-1263-51193
Hello
On rare occasions, it takes a little while for the system to set up and reconcile payments. Our team is currently looking into this, and we shall hear from them soon.
We really appreciate your patience in the meantime.
Thank you.
The faster you can get me my download the better. We were hoping to launch our website today and this is delaying our efforts in a significant way.
Hello,
We really apologise for this issue and the inconvenience caused.
This issue has been resolved on your account.
You now have full access to your subscription.
We hope this helps. Please let us know if you have further questions or concerns.
IT STILL DOESN’T LET ME DOWNLOAD THE PRO PLUGIN. Seriously, I’m so angry at you guys for how ineptly you’re handling this. I AM LATE TO LAUNCH BECAUSE OF THIS. If you can’t fix my account, then send me the file NOW. I’m going to also ask for a refund for my subscription for you to make this right. In my product downloads, it now shows the Pro subscription, but instead of a “Download” button next to it, it shows a “Buy” button. I have no ability to download the pro version.
Hi Matt,
Thank you for your patience, and we’re very sorry for the continued trouble.
We’ve just checked your account again, and the PRO subscription is now fully active, and the Download button is showing correctly.
Please log in to your Rank Math account here:
https://rankmath.com/my-account/
And you should now see the Rank Math PRO plugin available to download.
If you’re still seeing a Buy button, try clearing your browser cache or using a private/incognito window.
We truly apologize for the delay and understand how frustrating this must have been, especially during a launch. If you still encounter issues or prefer direct access to the plugin file, please let us know — we’re here to assist you right away.
