Hello,
We apologize for the issue you are facing with your Rank Math PRO account still showing as free. This can happen if the email address connected to your PRO plan differs from the one on your FREE account.
To resolve this, please log into your Rank Math account and check if you can download Rank Math PRO from your dashboard. If it is unavailable, you may need to contact our support team to merge both accounts or change the email connected to your PRO account.
You can open a ticket by navigating to the Rank Math Support Forum and providing the necessary details. Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see that your profile badge has already changed to PRO.
You can download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in the incognito mode of your browser.
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
