Hello,
We don’t see any new transactions on this card besides the 3 we mentioned before that were declined due to the risk analysis not being in compliance with the security measures of our payment provider.
If you’ve made this new purchase with a new credit card please share the last 4 digits so we can locate it in our system.
In case this value shows for the same card, please call your bank and ask them for further details on this charge and if it’s just an authorization value that has been withdrawn from the account.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
