Hello,
We apologize for the issue you are facing with your payment and the plugin not reflecting your purchase. It sounds like there may be a problem with the payment processing or the activation of your subscription.
Please ensure that your payment method supports the following:
- Payments in USD $
- Supports subscription-based payments
- You are not using a prepaid card
- International payments are turned on
- Your IP is not a Proxy, or you are using any VPN or hosting service
If everything seems to be in order, we recommend replying to your ticket so that a human agent from the Rank Math Support team can assist you further and check the status of your purchase.
Thank you for bringing this to our attention, and we look forward to resolving this for you!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I was on the free plan, I bought the pro using my friend’s card, and it didn’t release the pro on my account and it charged his card, can you please check?
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Good morning, I don’t have a receipt, because I didn’t receive the email.
I bought it with my same email.
Do you want the name of the email I bought it from or the name of the person I gave the card to?
Where do I find this number that starts with RANKMATH2#####-####-#####, I looked here in the account and didn’t find anything.
I created a folder on Google Drive and uploaded a screenshot of the bank, showing that the account was debited.
follow the link
https://drive.google.com/drive/folders/1LlDMqe3EMkGSQ-lZRV5KAmo3briTOtgB?usp=drive_link
Could you release my rankmath pro?
Thanks.
Good morning, I don’t have a receipt, because I didn’t receive the email.
I bought it with my same email.
Do you want the name of the email I bought it from or the name of the person I gave the card to?
Where do I find this number that starts with RANKMATH2#####-####-#####, I looked here in the account and didn’t find anything.
I created a folder on Google Drive and uploaded a screenshot of the bank, showing that the account was debited.
follow the link
https://drive.google.com/drive/folders/1LlDMqe3EMkGSQ-lZRV5KAmo3briTOtgB?usp=drive_link
Could you release my rankmath pro?
Thanks.
Hello,
Can you please share the last 4 digits of the credit card used to make this purchase and last name on the card, in the sensitive data section of this ticket?
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
updated, do you know how long it will take to resolve this issue?
Hello,
We can see an attempt to purchase the plugin with that card and it was rejected 3 times on our system. All failures happened during the authentication on the card so we recommend checking with the bank issuer and asking them to approve the payment.
Don’t hesitate to get in touch if you have any other questions.
Thank you very much for the answer. the last time the card was debited and the amount was removed from the account.
I sent a printout of the amount leaving the account.
I will send the link again.
https://drive.google.com/file/d/1FgVUROy5GOPLU71YTysYwKnS1rKoK-wz/view?usp=drivesdk
follow the link below.
thanks
https://drive.google.com/file/d/1FgVUROy5GOPLU71YTysYwKnS1rKoK-wz/view?usp=drivesdk
