Hello,
Thank you for reaching out about this issue. If you have purchased Rank Math SEO Pro but are only seeing the free version in your account and being prompted to sign up for the pro version, it might be due to a mismatch in the email address associated with your account.
To resolve this, you need to connect the email address you used to purchase the PRO plan with your Rank Math account. If the email differs from the one on your free account, you can contact our support team to merge both accounts or change the email connected to your PRO plan.
You can open a ticket on our Rank Math Support Forum by following the steps outlined in our guide. Once you submit the ticket with the necessary details, our support team will assist you in locating your PRO account and updating the email or merging the accounts as needed.
If you have any further questions or need assistance, feel free to let us know. We’re here to help 24/7, 365 days a year!
Thank you for your patience and understanding.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Rank Math PRO – Pricing Plans for Businesses & Individuals
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see that your profile badge has already changed to PRO.
You can download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in the incognito mode of your browser.
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
