Hello,
We apologize for the issue you are facing with your Rank Math PRO account. Since you mentioned that you have already received a payment confirmation from FastSpring and are using the same email, it’s possible that there might be a need to merge accounts or update your email connection.
To resolve this, please reply to your ticket and include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring. This will help our support team locate your PRO account and assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
please help!!
i got the confirmation email of payment, and i can see my payment comes through.
Hello, i can’t see my other ticket. Sorry because i edit the post to pro ticket. Please help me!
My order number is:
RANKMATH250220-4521-56138
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see the Rank Math PRO subscription on your account.
You can download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in the incognito mode of your browser.
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
If you still face any issues, please share a screencast with us by using a tool like https://loom.com so that we can check this further for you.
Let us know how it goes. Looking forward to helping you.
