I haven’t received my login / invoice

#855375
  • Resolved Dan

    1 year, 4 months ago

    Rank Math free

    I just purchased the SEO plugin with my PayPal account and I have not received the invoice, nor the login to access my account as shown in the Congratulations message. I just realized that your system is taking the wrong email. It’s not HHOTMAIL.COM, it’s HOTMAIL.com. I don’t understand why your system has added an extra H to my PayPal email. Please send me the invoice and the access I need to work with this plugin. Take advantage of fixing this problem. Thank you.

    Note: If I do not receive a response in the next 24 hours, I will cancel my order via PAYPAL

Viewing 1 replies (of 1 total)
  • Jeremy

    1 year, 4 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please note that our system doesn’t decide the email address of our user. When purchasing the plan, you will be given a form where you can enter an email address and that email address will be used as your Rank Math account:

    Rank Math support

    Can you please search and forward a receipt from FastSpring.com so we can locate your account? If you can’t provide the receipt from FastSpring.com, please share your Paypal email address.

    Looking forward to helping you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I haven’t received my login / invoice’ is closed to new replies.