I have purchased the Pro plan but used a different email address than my free pl

Hello, we’re sorry to hear about the issue you’re facing with your Rank Math Pro plan. To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your Pro plan.

Here’s how you can do that:

1. Navigate to the Rank Math Support Forum to open a ticket.
2. In the Ticket Title section, enter a brief summary of your issue.
3. In the Ticket Question section, provide more details about your situation, including the email addresses associated with both accounts.
4. In the Sensitive Data section, enter the email address(es) you want to connect to your Pro account. Make sure to include the email address you used to purchase the Pro plan or a screenshot of the invoice you received from FastSpring.com.
5. Click the SUBMIT YOUR TICKET button.

Once you submit the ticket, our support team will assist you in locating your Pro account and making the necessary changes. Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

Hello,

Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

We also apologize for the delay in getting to you.

We understand how important it is to have everything organized under one main account, and we are here to assist you in resolving this issue swiftly.

Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.

By doing this, we can ensure that all your purchases and tickets are centralized.

If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?

Could you please share the email ID in the below format:

Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.

We really look forward to helping you.

Thank you.

Hello,

We have moved the subscription to the c***@c************ account. Please go through this video tutorial that shows you how to get started with your PRO license:
https://www.youtube-nocookie.com/embed/nCDe67K_3rA

Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/

2. Disconnect and reconnect your account from inside WordPress:

WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

You will be taken to RankMath.com again where you can connect your account to activate your license.

You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.