Hello,
We’re sorry you’re experiencing difficulties accessing the Pro plugins on your account.
Such a situation may arise if you’ve logged into an account other than the one through which you purchased the Pro subscription.
Upon reviewing your account, we noted that the end date of your previous purchase was September 4, 2022.
It appears that your current subscription purchase was made using a different email address.
If you need to know the email address you used, look in your inbox for the payment receipt from Rank Math.
We always send this receipt to the email address associated with the purchase.
Just as you get the receipt from FastSpring.com please forward it to us so that we can confirm your account and assist you further.
Alternatively, you can go through a simple process to try accessing the correct account :
1 . Navigate to rankmath.com/my-account and click the logout button in the top right corner.
2 . Login again to your account using the email address and password you used when purchasing the Pro subscription.
3 . Once logged into your account, please proceed to the ‘Product Downloads’ section to check if the Pro plugins are visible.
Please note :
You can access the ‘Subscriptions’ tab to verify whether you have an active Rank Math PRO subscription on your account.
We hope these instructions assist you in accessing the Pro plugins on your account.
Thank you.
not able to solve the problem
Hello,
We apologize for that.
The current subscription in your account has long expired so you must have purchased the new one from a different account.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
