I have purchased pro, but I can’t find an order

#1032925
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  • Hello, I’m sorry to hear that you’re having trouble finding your order for Rank Math PRO. If you purchased Rank Math PRO but cannot locate the order, please ensure that you are logged into your Rank Math account with the correct email address used during the purchase. If you still cannot find it, it’s possible that you may have upgraded using a different email address.

    In that case, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket in the Rank Math Support Forum.

    Thank you for raising this concern, and we hope to resolve it for you soon!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I have purchased pro, but I can’t find an order’ is closed to new replies.