Hello,
We apologize for the issue you are facing with your Rank Math PRO account. It seems that there might be a discrepancy with the email address associated with your PRO purchase. Please ensure that you are logging in with the exact email address you used to purchase the PRO version.
If you are still unable to see the PRO version in your dashboard, it is possible that you may have upgraded using a different email address. In this case, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket through the Rank Math Support Forum.
When submitting your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team assist you more efficiently.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
The problem is fixed, there was a delay in activation from RankMath side
Hello,
Glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
