Hello,
We apologize for the issue you are facing with not being able to see the Business Rank Math Plugin in your account. Please log into your Rank Math account and check if the plugin is available for download there.
If it is not visible, it’s possible that you may have upgraded using a different email address. In that case, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account. You can find more information on this process here.
Thank you for raising this concern, and we hope this helps resolve your issue!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
The account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
You can add it to the sensitive data section by editing your first post
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Hi,
I have purchased Business Rank Math Plugin but i can’t see it in my account.
I got auto mail about purchase the plugin to my email which I logged in and I can’t find it.
How and where can I find it?
Thank you.
Did you get my sensitive information?
Can you see my purchased plugin?
Hello,
We have forwarded this to our payment provider and will get back you once we have an update.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
