I have purchased 50 credits but I cant see it in my wordpress

Hello,

Thank you for contacting the support and we regret the inconvenience caused.

We checked and the credits are already added to your account. If reconnecting the website did not update the credits, please head over to Content AI and refresh the credits count, and see if the credits are updated:

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.