Hello,
We apologize for the issue you are facing with Rank Math showing as the free version on your website. This can happen if the PRO version is not properly activated or if there is a conflict with the installation.
Here are a few steps you can take to resolve this issue:
- Ensure Both Versions Are Installed: Make sure that both the free and PRO versions of Rank Math are installed and activated. The PRO version is built on top of the free version, so both need to be active for the PRO features to work.
- Check Your Account: Log into your Rank Math account to ensure that your PRO subscription is active and linked to the correct email address.
- Update Plugins: Ensure that both the free and PRO versions of Rank Math are updated to the latest versions. You need to update the free version first before updating the PRO version.
- Re-activate Plugins: If everything seems correct, try deactivating both versions and then reactivating them from the Plugins → Installed Plugins section in your WordPress dashboard.
If you continue to experience issues, please reply to this ticket with your website URL, and a human agent from our support team will assist you further. Thank you for raising this concern!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
