I have just bought a PRO version…..

#521725
Viewing 2 replies - 1 through 2 (of 2 total)
  • Reinelle

    2 years, 10 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked your account, and it seems that the PRO subscription is already applied to your account. You’ll also notice that the PRO badge is already showing on your account details.

    You can now download the Rank Math PRO plugin from your account’s dashboard. Here’s a link for more information:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    If it’s still not showing on your account, please log in using a different browser or try clearing your browser’s cache.

    Hope that helps.

    Thank you.

    Princess

    2 years, 10 months ago

    Hello

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    1. Ensure that you are logged in to your paid account:
    https://rankmath.com/my-account/edit-account/​
    member area

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math account

    3. Please go through this video tutorial that shows you how to get started with your PRO license:

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    and ensure that you are using the latest built:
    https://rankmath.com/changelog/

    4.You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    5. If that does not help, then, please record a video screencast using a tool like Loom and share that along with your WordPress login details by editing the first post on this ticket and adding that information in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I have just bought a PRO version…..’ is closed to new replies.