Hello,
We apologize for the issue you are facing with connecting your website to Content AI. It seems that you may need to ensure that you are logged into the correct Rank Math account that has the Content AI subscription.
Here are the steps you can follow to connect your website with Content AI:
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Log into the Correct Account: Make sure you are logged into the Rank Math account that has the Content AI credits. You can do this by navigating to WordPress Dashboard → Rank Math SEO → Help and clicking on Connect Now.
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Select the Correct License: If you have multiple licenses, ensure you select the applicable license from the License dropdown menu when prompted.
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Enable Content AI Module: After connecting, ensure that the Content AI module is enabled by going to WordPress Dashboard → Rank Math SEO → Dashboard → Modules.
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Refresh Credits: Finally, head over to WordPress Dashboard → Rank Math SEO → General Settings → Content AI and click the Refresh icon to update your credits.
If you continue to experience issues, please reply to this ticket with more details about your accounts or any error messages you are encountering, and a human agent from our support team will assist you further.
Thank you for raising this concern, and we hope this helps resolve your issue!
Sources:
How to Connect/Disconnect Your Website From Content AI
If I can’t use rank math and content AI by different account, Please refund me the content AI fee.
I’ve already connect with rank math seo:You have successfully activated Rank Math. If you find the plugin useful, feel free to recommend it to your friends or colleagues.
But that’s the different account, I can’t use content AI function. I’ve already ordered the content AI today.
I’ve already connect with rank math seo:You have successfully activated Rank Math. If you find the plugin useful, feel free to recommend it to your friends or colleagues.
But that’s the different account, I can’t use content AI function. I’ve already ordered the content AI today.
I’ve already connect with rank math seo:You have successfully activated Rank Math. If you find the plugin useful, feel free to recommend it to your friends or colleagues.
But that’s the different account, I can’t use content AI function. I’ve already ordered the content AI today.
I’ve already connect with rank math seo:You have successfully activated Rank Math. If you find the plugin useful, feel free to recommend it to your friends or colleagues.
But that’s the different account, I can’t use content AI function. I’ve already ordered the content AI today.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that your Content AI Starter Plan with Rank Math PRO trial is connected to: t**********@g********
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address, and we will do the needful.
We really look forward to helping you.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
I am sorry, rank math seo I use my friend’s account to connect, so maybe I can’t merge the two accounts. my website is http://www.dobemy.com.
The two functions are paid separately, so it is recommended that the accounts be managed separately.
The two functions are paid separately, so it is recommended that the accounts be managed separately.
The two functions are paid separately, so it is recommended that the accounts be managed separately.
The two functions are paid separately, so it is recommended that the accounts be managed separately.
The two functions are paid separately, so it is recommended that the accounts be managed separately.
Hello,
To utilize this feature, both subscriptions must be under the same account.
You would need to disconnect and reconnect each time you switch licenses, which may be inconvenient.
We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.
Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.
Please let us know if the issue has been fixed for your website.
Thank you.
Pleaes reconnect my previous account, I need to refund content AI.
In this case, I will only use rank math seo, not content AI
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium Content AI features we refunded.
To reconnect your Rank Math PRO, please follow the steps below:
Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 3: Reconnect from the same page using the same account you used to make a purchase.
Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
