I have connected my website (reconnected multiple times) and cannot use the free - Support

Resolved leaftreasures
9 months ago

Rank Math free

I have connected my website (reconnected multiple times) and cannot use the free

Viewing 8 replies - 1 through 8 (of 8 total)

RankBot
9 months ago
Hello,

We apologize for the issue you are facing with connecting your website and not being able to use the free features. It seems like there might be a problem with the connection between your Rank Math account and your website.

Here are a few steps you can follow to troubleshoot this issue:
1. Disconnect Your Website: Go to your WordPress Dashboard, navigate to Rank Math SEO → Dashboard → Help, and select Disconnect Account.
2. Reconnect Your Website: After disconnecting, click on the Connect Now button that appears on the same page. Make sure you are using the correct Rank Math account associated with your subscription.
  $Click Connect Now button$
3. Activate Your License: If you have multiple licenses, ensure you select the correct one from the License drop-down list before clicking OK, Activate Now.
  $Activate Rank Math license$
4. Check Your Account Area: Once reconnected, check your connected websites in your Rank Math Account Area.
  $Rank Math connected websites$
If you have followed these steps and are still experiencing issues, please reply to this ticket with your website URL so that a human agent from our support team can assist you further.

Thank you for raising this concern, and we hope to resolve it for you soon!
leaftreasures
9 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

leaftreasures
9 months ago

Rank Math free

1. Activate your license: If you have multiple licenses, make sure to select the correct license from the “License” drop-down list before clicking “OK, Activate Now”. (I do not have multiple selections as shown in the picture)

2. Please help me solve the problem that I cannot use as soon as possible

Rakibuzzaman Siam
8 months, 4 weeks ago

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We have manually fixed the issue from our end. When you log in to your website now, you should see it disconnected from your account.

Please reconnect it from WP Dashboard > Rank Math > Dashboard > Help and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.

Please let us know if the issue has been fixed for your website.

Looking forward to helping you.

leaftreasures
8 months, 4 weeks ago

Rank Math free

Thank you for your assistance. The points have been restored and can now be used

Princess
8 months, 4 weeks ago

Hello,

Glad that helped.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.

leaftreasures
1 month, 3 weeks ago

Rank Math free

I’ve connected my website (reconnected multiple times), but I can’t use my free credits. This issue has recurred. Please help me troubleshoot this.

I’ve been subscribing for so long, but why haven’t I received my AI credits every month? Please help me restore my credits. Thank you.

Jeremy
1 month, 2 weeks ago

Hello,

Sorry about that.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
2 weeks, 2 days ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘I have connected my website (reconnected multiple times) and cannot use the free’ is closed to new replies.