i have bought contact AI right now but put wrong email

#868030
Viewing 8 replies - 1 through 8 (of 8 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with your Content AI purchase. To resolve this, you will need to contact our support team to correct the email address associated with your account.

    Please reply to this ticket with the correct email address (c*****@g********) and any other relevant details, and a human agent will assist you in updating your account information.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you!

    Abdiaziz Hassan

    1 year, 7 months ago

    Rank Math free

    I am still waiting support team

    Miguel

    1 year, 7 months ago

    Hello,

    Thank you for contacting support.

    It seems that everything is now fixed given that the Content AI subscription is already on this account.

    Don’t hesitate to get in touch if you have any other questions.

    Abdiaziz Hassan

    1 year, 7 months ago

    Rank Math free

    no i haven’t received any plugin

    Great

    1 year, 7 months ago

    Hello,

    You don’t need to install any new plugins to access Content AI. Simply connect your existing Rank Math plugin to your RankMath.com account with an active subscription, and you’ll automatically gain access to the Content AI tool. You can find it under Rank Math > Content AI.

    For a detailed guide on using the Content AI tool, please refer to this overview.

    We hope this clarifies your concern. If you have any further questions or need assistance, feel free to reach out.

    Adetayo

    1 year, 7 months ago

    Hello,

    Content AI is integrated as a module within the Rank Math SEO plugin, so you can access it without installing any additional plugin.

    Please check if you have enabled the Content AI module under WordPress Dashboard → Rank Math SEO → Dashboard → Modules → Content AI.

    If the module is active but you are unable to use Content AI, you’ll need to refresh the AI credits to start using Content AI.

    Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI scroll down and click on the refresh icon to refresh the credits.

    Here’s a screenshot for reference:

    You can learn more about the new Content AI here.

    You can see this video as well to know more about the new Content AI:
    https://www.youtube.com/embed/w_BKdKcCnBs?

    Also refer to this article that should address most of your queries about Content AI 2.0: https://rankmath.com/kb/how-to-use-content-ai/

    Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Abdiaziz Hassan

    1 year, 7 months ago

    Rank Math free

    it showing that i do not have any credits

    Great

    1 year, 7 months ago

    Hello,

    Are you getting any specific error you can share with us? You can share screenshots with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.

    Alternatively, you can share access to your website with us so we can investigate the issue. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘i have bought contact AI right now but put wrong email’ is closed to new replies.