I HAVE BEEN CHARGED TWICE ON PAYPAL

#861595
Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with being charged twice on PayPal. This can sometimes happen due to a glitch in the payment processing system.

    To resolve this, we recommend checking your PayPal account for any duplicate transactions and contacting PayPal support for assistance in disputing the extra charge. Additionally, if you believe this is an error on our end, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for bringing this to our attention, and we look forward to helping you resolve it.

    Miguel

    1 year, 3 months ago

    Hello,

    Thank you for contacting support.

    It seems like you purchased a Content AI subscription followed by a PRO subscription on your account.

    Which one would you like to keep so we can refund the other?

    Looking forward to hearing back from you.

    Yassine EL JOUAIDI

    1 year, 3 months ago

    Rank Math free

    I have been charged 3 times :

    Numéro de transaction
    8N82863389412061G

    Date de la transaction
    23 août 2024

    Marchand
    Bright Market LLC dba FastSpring
    d********@f*************
    +1 877-327-8914

    Instructions au marchand
    Vous n’avez saisi aucune instruction.

    Description Prix unitaire Qté Montant
    Content AI Starter $59,88 USD 1 $59,88 USD

    Numéro de transaction
    17L86362JF625633P

    Date de la transaction
    23 août 2024

    Marchand
    Bright Market LLC dba FastSpring
    d********@f*************
    +1 877-327-8914

    Instructions au marchand
    Vous n’avez saisi aucune instruction.

    Description Prix unitaire Qté Montant
    Rank Math PRO $59,00 USD 1 $59,00 USD

    Numéro de transaction
    0H725143H1908122N

    Date de la transaction
    23 août 2024

    Marchand
    Bright Market LLC dba FastSpring
    d********@f*************
    +1 877-327-8914

    Instructions au marchand
    Vous n’avez saisi aucune instruction.

    Description Prix unitaire Qté Montant
    Rank Math PRO $59,00 USD 1 $59,00 USD

    Jeremy

    1 year, 3 months ago

    Hello,

    We do see 3 transactions in your account but there are only 2 active ones. Here are the details:

    1. Rank Math PRO at $59.00 (July 22, 2023) – inactive, ended July 22, 2024
    2. Rank Math PRO at $59.00 (August 23, 2024) – active
    3. Content AI Starter at $59.88 (August 23, 2024) – active

    We can only refund the two active subscriptions. Let us know which subscription you want us to refund.

    Looking forward to helping you.

    Yassine EL JOUAIDI

    1 year, 3 months ago

    Rank Math free

    There is 3 payments in 2024 and just 2 activé subscription
    The subsbription ended in 2024 was paid last year in 2023

    Great

    1 year, 3 months ago

    Hello,

    Yes, the third payment was made last year for the Rank Math PRO subscription. If you believe you have been charged three times this year, please share screenshots of those charges.

    Please don’t hesitate to let us know if you need help with anything else.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘I HAVE BEEN CHARGED TWICE ON PAYPAL’ is closed to new replies.