Hello,
Thank you for contacting us and we regret the inconvenience caused.
It seems like you accidentally moved the ticket to the PRO support forums and that is why you were unable to access it.
We’ve moved your ticket back to the Free support forums and you’ll now be able to access it.
Hope this helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
