I have a ticket: Fatal error

Hello,

Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

Can you please share a screenshot or screencast on what exact error or issue you’re encountering when you are trying to access that ticket?

You may use a tool like imgbb to share screenshot or use a tool like loom to share screencast with us.

Looking forward to helping you.

Thank you.

Hello,

Yes, as your subscription for PRO version of Rank Math has been expired, you won’t be able to access those tickets before you renew the subscription, as they are secured, private and only available to PRO users.

However, we can move the ticket from the PRO to the FREE section if you want them to be accessed. But please be advised that, once we move the ticket from the PRO to the FREE section, the ticket will be publicly available.

Back to your issue, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Hello,

Sure, we’ll be glad to assisting you there.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.