Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account? Please send it to our accounts department s******@r*********** to apply the upgrade and merge your accounts.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance.
Good afternoon Reinelle
thanks for responding so soon.
I already sent a copy of my paid invoice to a previous email, but
i will be glad to send it again to the link above.
Again thanks for your Help
p.s.
my other email address is:
m********@b************
hope this will help
but i still will send a copy to the above link
Thanks
Hi Reinelle
i went to “s******@r***********” and i can only open another ticket,
i am not able to send an attachment. there is no option for attachments.
I have a copy of my paid invoice, tell me how can i send it to you.
But you have the invoice number anyway.
Thanks for your patience.
Hello,
We appreciate the details.
You have made the purchase from m********@b************
Please use that account to login or reset your password at https://rankmath.com/my-account/
If you emailed us from that ID, we will be sharing a unique login URL with you soon.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
