I have a receipt for the Pro my account does not seem to reflect this! See below

#1020824
  • Resolved Don McFadyen

    5 months, 2 weeks ago

    Rank Math free

    You authorized a payment of $107.39 USD to Bright Market LLC db… (dontreply@fastspring…)

    View or Manage Transaction
    This purchase will appear as a pending transaction until Bright Market LLC db… processes your order. To see the full transaction details, log in to your PayPal account. Keep in mind, it may take a few moments for this transaction to appear. Thanks for using PayPal.

    Transaction ID
    2G757572DD693580J

    Transaction date
    Apr 11, 2025

    Merchant
    Bright Market LLC db…
    dontreply@fastspring…
    +1 877-327-8914

    Instructions to merchant
    You haven’t entered any instructions.

    Description Unit price Qty Amount
    Rank Math PRO $95.88 USD 1 $95.88 USD
    Subtotal $95.88 USD
    Tax $11.51 USD
    Total $107.39 USD
    Sent to dontreply@fastspring…
    Sent from d**********@s******
    The amount shown above may not be the final payment amount. If the merchant completes the transaction and the final amount is greater than the above, we’ll send you an additional receipt that shows the final payment amount. Otherwise, this will be your final receipt.

    Funding Sources Used (Total)
    Mastercard-5042 $157.88 CAD
    Currency Conversion
    PayPal’s Conversion Rate: 1 CAD = 0.6802 USD
    This rate includes a currency conversion spread.
    Most merchants process transactions right away. However, if your merchant takes longer than 72 hours to complete your transaction, the exchange rate in effect at the time of completion of the transaction will apply instead of the exchange rate above. This rate and the final transaction amount can be found in the transaction details of your account.

Viewing 1 replies (of 1 total)
  • Jeremy

    5 months, 2 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    That transaction is tied to a different Rank Math account with an email address of [see Sensitive Data section].

    Please log in using that email address to access the PRO features.

    Hope that helps.

    RankBot

    4 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I have a receipt for the Pro my account does not seem to reflect this! See below’ is closed to new replies.