Hello,
We apologize for the issue you are facing with your password reset. If you are not receiving the email to change your password, please ensure that you are checking your spam or junk folder as well.
If you still do not receive the email, we recommend replying to this ticket with the email address associated with your premium account. A human agent from our support team will then assist you further in resolving this issue.
Thank you for your patience, and we look forward to helping you!
Still not receiving.
The account is on c******@c********
Hello,
Thank you so much for getting in touch.
Before we help you with your issue, we need some sort of proof that you own this account.
Can you please search and forward a receipt from FastSpring.com so we can verify this from our end?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
