Hello, we apologize for the issue you are facing with your Rank Math subscription. It seems that there might be a discrepancy between the email addresses associated with your accounts.
To resolve this, you will need to merge both accounts or change the email connected to your PRO plan. Here’s what you can do:
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Open a Support Ticket: Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a brief summary of your issue.
- In the Ticket Question section, provide more details about your situation, including both email addresses (h****@o*********************** and i***@r***********).
- In the Sensitive Data section, include the email address(es) you want to connect to your PRO account.
- Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
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Submit Your Ticket: Once you have filled in all the necessary information, click the SUBMIT YOUR TICKET button.
Our support team will then assist you in locating your PRO account and making the necessary changes.
Thank you for raising this concern, and we hope to resolve it for you soon!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
To avoid any confusion in the future, would you like to merge these two accounts? Please check the sensitive data section for details
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hi Princess, thanks for your response. I would like to merge them and use H****@o*********************** as the main account.
The only issue is this that I noticed this just yet and I have paid for almost a year without being able to use the business functionality…
Could you please take a look at this ASAP and present me a solution for this issue? Cause I have to implement a rank math pro installation for a client of mine.
Also I would like to see a solution for the time that I wasn’t able to use the business functionalities, as I’ve paid for a year and couldn’t use it…
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thanks! It seems like it’s working now. What can we do about the period that I paid for the subscription, but couldn’t use the paid plan?
Hello,
Can you please let us know how many days/weeks you haven’t used the Business plan in any website?
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
