I had pay.but also a free plan

#521188
Viewing 4 replies - 1 through 4 (of 4 total)
  • Miguel

    2 years, 10 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Lijun He

    2 years, 10 months ago

    Rank Math free

    my paypal is [moved to sensitive data section]

    Lijun He

    2 years, 10 months ago

    Rank Math free

    my paypal show this order dont complate

    Reinelle

    2 years, 10 months ago

    Hello,

    We have checked your PayPal email in our system, but there’s no subscription applied, so it might still be pending on PayPal.

    Could you please check the transaction details and see the transaction status mentioned at the very top:

    Transaction

    If that says anything other than complete, then the payment is still pending and the subscriptions won’t be added until it’s processed.

    One thing that needs to consider is your account verification. Do also make sure your PayPal account is verified enough to do purchases and adding a Credit card increases your ID proof.

    With that said, a credit card is needed to be verified with a PayPal account for automatic subscriptions in case there is no balance in your PayPal account. That is a requirement set forth by PayPal, not us.

    Hope that helps.

    Thank you.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘I had pay.but also a free plan’ is closed to new replies.