Hello,
I’m sorry to hear about the unexpected charge you received. It seems like you are mentioning a charge related to Rank Math that you don’t recall purchasing. To investigate this further and provide you with accurate information about the charge, could you please provide us with more details like the date of the transaction, any associated email address, or any other relevant information that could help us identify the purchase?
If you have any receipts, invoices, or confirmation emails related to this charge, please share them with us as well. This will assist us in resolving this matter promptly.
Thank you for reaching out, and we appreciate your cooperation in providing the necessary details for us to assist you effectively.
Sources:
How to Cancel Your Rank Math Subscription » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Why Does Rank Math Charge VAT/GST? » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I got charged automatically for the “Content AI Creator”, I have NOT purchased this myself, can I get a full refund please. the reference number is RANKMATH240708-1369-92312B
Hello,
We’ve checked your account, and it has a Content AI Creator package.
You can view your current subscription/s on your account dashboard here:
https://rankmath.com/my-account/subscriptions/
https://rankmath.com/my-account/subscriptions/?tab=cai-subscription
Looking forward to helping you.
yes can you please cancel it I did not want to purchase that and it automatically got added for me. and can you issue a full refund.
I cancelled it myself and it still says “Next charge: $149.02 on Jul 8, 2025”, I don’t want to get charged for this again, can you please fix this issue for me.
Hello,
This is a renewal purchase because you purchased a Content AI subscription from us last year.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s). Did you not receive that? Please let us know. We are here to assist you with your request.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
