Hello,
Thank you for contacting the support.
I’m not sure whether I fully understand. Could you share some more details about the issue so that we can assist you further?
Looking forward to helping you.
Thank you.
I bought pro rank and provided the wrong email address, namely a***************************@t***************. the dot after .be is wrong
Hello,
We checked and were able to locate the purchase. However, the error in the email address is not the dot afterward, but the use of a single l. You can check the incorrect/used email address in the sensitive data section of this ticket.
That being said, we’ve updated the subscription with the email address you provided (without the dot at the end).
Hope this helps.
Thank you.
I have not recieved an email
The correct e-mailadres is
a**************************@t***************
its a**************************@t***************
Hello,
We’ve updated the email address accordingly and emailed you the details.
The account with which you’ve posted this ticket is linked to the email address alex********************t***@h**********. If you want to get both your accounts merged, please let us know your preferred email address.
Looking forward to hearing back from you.
Thank you.
I prefer a**************************@t***************
Just send it to a**************************@t***************
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
If there’s anything else that we can assist you with, please let us know.
Thank you.
Hey
It doesn’t work
Can You send an e-mail to alexandra_familia-vansintjan so I van reset my password of the account A**************************@t***************
Hey
It doesn’t work
I can’t login
Sir
I don’t have a subscription on l************@f******************* so where is the pro Rank math I buyd yesterday?
Hello,
The PRO subscription seems to currently be on the account with the email address in the sensitive data section.
You can request a reset password email from our login page.
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
