Hello,
Thank you for reaching out to us regarding your subscription issue.
To update your payment method and reinstate your subscription with the discount you had, please follow these steps:
- Log in to your Rank Math account.
- Go to the subscription management section.
- Update your payment method with the new credit card details.
- If you had a discount previously, please reach out to our support team after updating your payment method, and we will assist you in reinstating your subscription with the discount.
If you encounter any difficulties during this process, feel free to reply to this ticket, and we will guide you through the steps.
We appreciate your cooperation and look forward to resolving this matter for you.
Sources:
How to Cancel Your Rank Math PRO Subscription » Rank Math
Hello,
We appreciate your query and we would love to address it.
This decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
With that said, since you are one of our loyal customers, we can make an exception for you. You may purchase a new plan and get back to us here and we’ll partially refund your purchase to match the previous price you usually pay.
Looking forward to helping you.
Sorry don’t understand… should I pay a new plan and you give me the partial refund or I should update the credit card and you resume the actual subscription?
What happen with the renewals? I almost don’t use my license, I just want to be sure to have it in the future and I had a lifetime discount of 49$, I understand was my mistake not change the card but well, please let me know what should I do.
Hello,
You will have to purchase a new plan since the subscription has already expired; therefore, we cannot process the automatic renewal.
You can purchase a new subscription from our site:Â https://rankmath.com/pricing
After that, we will send your request to our billing department to issue a partial refund and adjust your plan moving forward.
It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.
Hope that helps. Let us know if you need any other assistance.
What happen with the renewals? I can’t just apply another coupon? I really lost my discount for human mistake?
Hello,
As my colleague mentioned above, the renewal of your subscription didn’t happen.
We cannot apply your previous plan as it has already expired.
Once you purchase a new subscription, we’ll forward this to our accounts department for your partial refund request.
Looking forward to helping you.
I understand the partial refund and is OK for me. My question is if i going to loss the discount in the future or it would also be fixed. Thanks.
Hello,
We will adjust your subscription’s renewal price so it renews at the same price as your previous subscription.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thanks for the help, i just made the payment.
BTW, i just buy the license but im still in the free version in your dashboard.
Hello,
We have notified the billing department to issue a partial refund and adjust your plan moving forward.
Your account also appears to have been upgraded to the PRO version already. The PRO badge is already visible on your account.
You can check the subscription information here: https://rankmath.com/my-account/subscriptions/
To use Rank Math PRO, you need to first download the plugin from your Rank Math dashboard. If you do not see the PRO plugin in the download section, please log out, clear the browser cache and log back in.
You can then download the PRO plugin from your Rank Math account dashboard here: https://rankmath.com/my-account/
After downloading the plugin, you need to install and activate it on your site. The PRO version is built on top of the free version to keep the plugins robust and lightweight. So you will need both of them to be installed and activated at the same time so the PRO version will work. We have a detailed guide on how to upgrade your account to PRO on your WordPress website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
After installing and activating Rank Math PRO, you need to reconnect your website to Rank Math. You can also follow this guideline to connect your Rank Math Account: https://rankmath.com/kb/rank-math-pro-license-key/
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for choosing Rank Math.
Hello,
We just wanted to let you know that we have made the change and refunded $24.88 USD +Tax back to your payment source.
The same shall be reflected in your payment source in 5-7 business days.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
