Hello,
We’re sorry to hear about the issue you’re facing with your email address. To resolve this, you will need to contact our support team to update the email connected to your account. Please navigate to the Rank Math Support Forum and open a ticket.
In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide more details about the incorrect email address and the correct one. Additionally, in the Sensitive Data section, include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
Our support team will locate your PRO account and change the email connected to it as per your request.
If you have any further questions or need assistance with anything else, feel free to let us know.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Change or Update the Payment Method » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
How to Restore Missing Content AI Credits » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have changed the requested email address to the details in the sensitive data section.
We noticed that this account is different from the requested email account, to avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
