Hello,
We apologize for the issue you are facing with your purchase. It seems there may have been a misunderstanding regarding the download link for Rank Math PRO.
To resolve this, please ensure that you are logged into your Rank Math account and check if you can download the Rank Math PRO plugin from your dashboard. If you only see the free version available, it could be that the email associated with your purchase differs from the one linked to your account. In that case, you would need to contact our support team to merge both accounts or change the email connected to your PRO account.
You can find more information on how to proceed in this article: I Purchased Rank Math PRO but Rank Math is Still Showing FREE.
If you need further assistance, please reply to this ticket, and a human agent from the Rank Math Support team will take over and help you resolve this issue.
Thank you for raising this concern!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
The email address is the same. What’s next?
Hello,
Sorry for the delay.
We have fixed the issue for you.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
