i dont see version PRO in my download

#363017
Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years, 8 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plan with some other email address as I noticed in your profile, you are still using the Free plan.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and confirm the purchase?

    You can add a screenshot link using this tool in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    Khang Đào Duy

    3 years, 8 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Mladen

    3 years, 8 months ago

    Hello,

    There was some mistake on our payment processor system upon cancelling renewal, you have done that three times after renewal happened and upon third cancellation, instead of cancelling renewal subscription got deactivated somehow.

    We have corrected your subscription and it will be cancelled on 10.11.2022. Please note that you will not be able to renew this subscription but will have to purchase new one after this one expire.

    Hope that helps.

    Thank you!

    RankBot

    3 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘i dont see version PRO in my download’ is closed to new replies.